Frequently Asked Questions

General

My Suited Life is based out of Raleigh, North Carolina, USA

We attempt to add new designs every season and constantly restock past designs that sell out quickly after their original release.

Account

No. Accounts are optional and you can checkout as a "Guest" -- Creating an account will allow you to save time at checkout by logging into your account. This will pre-fill your address information at the checkout. Also, you will be able to manage your account, view order history and order status.

It's easy to reset your password. Just click on "Forgot your password?" on the account login screen, enter your e-mail address and we will send you an e-mail with instructions on how to reset your password.

Shipping

Yes, international shipping is available. See Shipping

Orders are usually sent out within 1-2 business days. It will take 2 to 5 business days for domestic shipping and 7 to 21 business days for international shipping. See Shipping

You will receive a order confirmation email or SMS from us once you've completed your order. You will receive status updates via email or SMS as your order is being processed and delivered by United States Postal Services (USPS).

Yes, tracking is available for domestic shipping, however, tracking may not be available for international shipping. United States Postal Service (USPS) may not be able to guarantee delivery to particular countries as certain rules and restrictions apply. See Shipping

Policy

See Refund Policy

Payments

Accelerated checkouts such as Shop Pay, Apple Pay, and Google Pay are accepted. 

Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information so they can complete their transaction faster the next time they are directed to the Shopify checkout.

Your personal online security is important to us so when placing an order with My Suited Life, the SSL Certificate on our website ensures that sensitive data is safe from prying eyes. Your credit card and personal information are encrypted when transmitted to us and are securely stored. Additionally, before processing an order, we will confirm that the billing address provided matches the address on file with your credit card company. See Privacy Policy